BUSINESS-IT COLLABORATION GAP


The role of the IT department is to provide the company with the capability of capturing, storing, processing and disseminating the information, as organised and automated as possible, with as objective to provide a maximal support to the business objectives. Their role is to design, build and manage a part of the company.

The IT community is in permanent relation with the business community. Additionally, specific temporary relations with various other stakeholders are created before and during the execution of the project. The IT community has to have access to the knowledge of the business. An optimal collaboration between the business community and the IT community is vital to succeed in this endeavour. Unfortunately, business and IT professionals are unable to bridge the gap between themselves.

What are the causes ?
  • The objectives and priorities are different.
  • They perform a different type of work: designing and building a system versus using a system
  • They ignore of each others domain of knowledge and activities.
  • The incentives of both communities are different.
  • Their focus an norms are different.
  • They have a different culture.
  • ...

    The collaboration gap can't be solved by increasing the communication, by increasing the coordination, by reviewing the methodology or by assigning a few people who have to act as a bridge between both communities. It will only soften some consequences. As these solutions don't focus on the real underlying causes, they won't solve the gap.
    The design of the set of relationships and organisational arrangement is based upon some false assumptions, which results in an unnatural and disbalanced situation. This organisation is not efficient and leads to problems. This creates dissatisfaction and distrust which reinforce the inefficiencies and decreases the quality of the collaboration. Obviously, this leads to even more issues and thus more dissatisfaction and distrust.

Can the gap be bridged ?

    Absolutely! It is mainly a matter of common objectives, breaking down barriers and putting in place a well-designed organisation with the right capabilities.

Solving the collaboration gap is about applying a deeper understanding :
  • of the role of the IT department
  • of human organisations
  • of information and information processes
  • of underlying concepts and principles of systems, and particularly information systems
  • of how they have to be built
  • of how all this is maintained and managed
  • and of how, from the resulting products, services are offered and managed
when (re-)designing the organisation (IT department and the relationship with the business community), when developing the needed capabilities and when improving the exploitation of all the available resources. It's about moving the whole organisation into rightenousness and balance.

SERVICES:

    We can assist you in solving the collaboration gap in a sustainable way.
TEE's services are not limited to these services.






BLOG

Available Consultants

Business-IT Collaboration

Project Management: The Triple Constraint
How a software development project can be successful in delivering within the triple constraint while causing damage to the company? We suggest "A New Model to Replace the Harmful Triple Constraint".

Business Demand-driven Software Development
Many business software application developments are driven by demands expressed by the business community. Still important issues remain and the business community may remain unsatisfied. Why Business Demand Driven Information Systems Development Approaches Don't Work ?



Taurus Enterprise Engineering BVBA
Klein Spanuit 84 - 3300 Tienen
Tel: 016/81.19.69 | GSM: 0475/92.50.52
BTW BE 0896.202.202 RPR Leuven

Copyright ©

 
 
AXA Dexia Fluxys BNP Paribas Fortis Euroclear SWIFT - Society for Worldwide Interbank Financial Telecommunication BCC - Belgische kredietkaartmaatschappij - Belgian Card Company Atos Worldline - Banksys De Post - BPost Test Aankoop - Test Achats Test Aankoop - Test Achats Infrabel Railaccess SNCB - NMBS Eurocontrol MIVB STIB Eandis - Energy Indexis - Energy Electrabel - Energy Luminus - Energy Elia - Energy CREG - Energy VREG - Energy UMIX - UMIG - Electricity - Energy GDF Suez Distrigas Association Liégeoise du Gaz Shell Total BP - British Petroleum Tractebel Engineering Jan De Nul Group DEME SMALS CIRB Inbev Belgium Anheuser-Busch InBev Europe - Europa Europese Commissie Federale Overheidsdienst Justitie Belgie - SPF Justice RIZIV INAMI  - Institut national d'assurance maladie-invalidité CM - Christelijke Mutualiteit Photovoltech Ethias ING Eneco EON benelux Proximus Mobistar Belgacom Belgacom ICT Telindus Merck Sharp & Dohme Merck UCB Pharma GlaxoSmithKline Toyota Direct Lease Athlon Car Lease ALD AUTOMOTIVE BELGIUM (Axus) Fleet Management SIMAC Getronics Alten - Axen ARHS - Advanced Reliable Information Systems Contraste Group HP Hewlett Packard Belgium IBM Belgium Siemens Belgium Steria Accenture Belgium Dell Belgium Cegeka Computer Futures Solvensys FUJITSU Belgium Ericsson EconocomAC Partners Oracle Belgium SAP ERP belgium ICT Vacatures - IT Jobs IT Job Board Belgium Careerjet ICTJob.be Stepstone Vacature CIO forum CIOnet FBVI-FAIB - Federatie van Belgische Verenigingen voor Informatica - Fédération d'Associations Informatiques de Belgique I.N.S.E.A. - Belgian Computing and Software Engineering Association ABD-BVD - Association Belge de Documentation - Belgische Vereniging voor Documentatie SAI - Studiecentrum voor Automatische Informatieverwerking BCHI - Belgian Laboratory of Computer-Human Interaction EDM - Expertise centre for Digital Media Belnet - Belgian National Research Network EOA Belgium - European Outsourcing Association Belgium OMBOK - Outsourcing Management Body of Knowledge IAOP - Outsourcing Professional Body of Knowledge™ (OPBOK) BTA - Belgian Teleworking Association Feweb - Federatie van webontwikkelaars ISOC Belgium - Internet Society Belgium Chapter ISOC Wallonie OTA - Open Technology Assembly BeJUG - Belgian Java Users Group BSUG - Belgian Smalltalk Users Group AWT - Agence Wallonne des Télécommunications BELTUG - Belgian Communication Technology and Services User Group BIPT - Belgian Institute for Post and Telecommunications FITCE-Belgium - Fédération of Telecommunication Engineers of the European Community IIBT - Interdisciplinary institute for BroadBand Technology ISPA - Internet Service Providers Association TMAB - Telecommunication Managers Association in Belgium SITEL - Société Belge des Ingénieurs des Télécommunications et d'électronique - Belgische Vereniging van Ingenieurs in Telecommunicatie en Elektronica CENIM - Cercle Namurois d'Informarique Médicale MIM - Belgische Vereniging voor Medische Informatica - Société Belge d'Informatique Médicale  CRID - Centre de Recherches Informatique et Droit, Namur ICRI - Interdisciplinair Centrum voor Recht en Informatica Infopole Agoria DWTI - SIST - STIS - Dienst voor Wetenschappelijke en Technische Informatie Service d'Information Scientifique et Technique CITA - Cellule Interdisciplinaire de Technology Assessment CASPAR - Cultural, Artistic and Scientific Knowledge for Preservation, Access and Retrieval ADA - Femmes et nouvelles technologies / Vrouwen en nieuwe technologieën KVIV - Koninklijke Vlaamse Ingenieursvereniging VSP - Vlaams Software Platform Datanews IT Professional Computerworld I.T. Works - strategic information for IT professionals ISACA - COBIT ISACA - Val IT OGC - ITIL - IT Infrastructure Library ASL BiSL - Application Service Library / Business Information Services Library MITRE - Enterprise Architecture BOK OpenGroup - TOGAF IASA - ITABOK - IT Architect Body of Knowledge PMI - PMBoK - Project Management Body of Knowledge APM - APM BoK - APM Body of Knowledge OGC - PRINCE2 IIBA - BABoK - Business Analysis Body of Knowledge INCOSE - Guide to the Systems Engineering Body of Knowledge NPD Solutions - New Product Developmet Body of Knowledge Usability Bok Volere Requirements Resources DAMA - DAMA-DMBOK Guide - DAMA Guide to the Data Management Body of Knowledge ABPMP - BPM CBOK - Business Process Management Common Body of Knowledge BPMN - Business Process Management Notation IDEF - Integration DEFinition Methods SEI - CMMI - Capability Maturity Model Integration SPICE - Software Process Improvement and Capability dEtermination (aka ISO/IEC 15504) IEEE - SWEBoK - Guide to the Software Engineering Body of Knowledge OMG - UML - Unified Modeling Language COSO - Committee of Sponsoring Organizations ISACA - Information Systems Audit and Control Association AEA - Association of Enterprise Architects IASA - International Association of Software Architects Association of Open Group Enterprise Architects Business Architects Association ASL BiSL Foundation OGC - Office of Government Commerce PMI - Project Management Institute PMI - Belgium APM - Association for Project Management IIBA - International Institute of Business Analysis - CBAP DAMA - Data Management International BPMI - Business Process Management Institute BPMI - Business Process Management Initiative (OMG) The Open Group OMG - Object Management Group SPR - Software Productivity Research SEI - Software Engineering Institute IIA - Institute of Internal Auditors